AI that answers from your own sources.
We build AI software for help desk applications and other SaaS businesses: retrieval over the content you already have, and agents that do real work inside your product.
Customer question
We rotated our SAML certificate and now nobody can sign in. What do we need to update?
Drafted reply
Upload the new signing certificate under Settings, Authentication, SAML1. People who are already signed in stay signed in, and everyone else can log in again once the certificate matches2.
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1
Help center article: Configuring SAML single sign-on
“When your identity provider issues a new certificate, upload it under Settings, Authentication, SAML before the old one expires.”
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2
Resolved ticket: Sign-in fails after certificate change
“Existing sessions were unaffected. New sign-ins worked as soon as the new certificate was uploaded.”
What we build
- Retrieval-augmented generation
- Answers grounded in a company’s own help center, documentation and past tickets, with the source passages attached so an agent can check them before sending.
- AI agents
- Agents that work inside a help desk or SaaS product: triaging and routing requests, drafting replies, looking things up through the product’s own tools, and handing over to a person when they should.
- AI features for SaaS products
- The same building blocks, fitted into other SaaS applications so their users get answers and automation where they already work.
Security
AI features read customer data and act on it, so we treat security as part of the engineering work, not a separate step.
Security lead Max Al Farakh, Founder Report a vulnerability security@nebulainovaciones.com security.txt /.well-known/security.txtWhat we do
- Review our own code for vulnerabilities and fix what we find.
- Reproduce reported issues against our own test builds and confirm each fix before release.
- Investigate and respond to security incidents on our own systems.
Reporting a vulnerability
Email security@nebulainovaciones.com with what you found and the steps to reproduce it. Please give us time to fix the issue before you publish it, and don’t access or change data that isn’t yours while testing. We’ll confirm we received your report and keep you updated until it’s fixed.
Contact
Max Al Farakh, Founder
max@nebulainovaciones.com